Several years ago, my wife purchased a CD at a record shop in Vancouver, Canada. It was "The Joshua Tree" album by U2, and the cashier made a comment that she remembers to this day.
"Great album. Very nice choice."
She was a 13-year-old immigrant, struggling with English, and the friendly cashier not only made her feel good about shopping at his store; it made her feel welcome to the country.
"He made me feel like I belonged."
Do we really understand the value and impact of a kind word, a friendly smile or an offer of a little extra help?
It's worth considering as everyone can make a difference. The cost is minimal, and the effect can be priceless.